We think we need a new battery for our laptop. We figure first stop will be Staples, to see what they will say. Also, without some research, we don't know where else to go.
We stand there a long time at Staples while two clerks look at us. One finally moves. We describe our problem to him.
He looks at us dully like he's simply waiting for us to stop talking. And then that seems accurate, because when we're done, he goes into a pitch of a comprehensive diagnostic examination, of all our hardware and software, which costs $69.
We say we just think it needs a new battery. So he goes to check on that price. It is $139. It must be a nice battery. But we decline.
We tell this tale to our friend Tom. He says yeah, forget Staples, go the Computer Room on State Street. Where on State Street, we ask. Next to Maxie's, he says. Oh yeah, we pass there every day.
Today we go in. The clerk sees us and greets us right away. He listens to the problem. He is not sure it's not "a fluke." If that means don't do anything, that's alright with us. He says yeah, try this and this, and if it still happens, we'll see about a battery. The battery will cost $50.
That was a pretty comprehensive diagnostic, and it didn't cost anything. And, should we need it, we'll save $90 on the battery.
Three cheers for local good guys. Check out the Computer Room when you got the need.